Enterprise Terms of Service

Last Updated on November 17, 2025

Effective: November 2025
Methodic Labs, Inc. (dba Ando)
1887 Whitney Mesa Dr #8412
Henderson, NV 89014-2069
Email: legal@ando.work

  1. Introduction; Contractual Relationship

These Enterprise Terms of Service (“Terms”) govern access to and use of Ando’s enterprise workforce management, forecasting, scheduling, data services, dashboards, and APIs (“Services”). These Terms form a binding agreement between Methodic Labs, Inc. (“Ando,” “we,” “us,” “our”) and the business entity (“Employer,” “Customer,” or “Client”). Authorized Users of the Employer are bound by these Terms. If you do not agree, you may not use Ando’s Services.

  1. No Employment; No Joint Employment; No Co-Employment

Ando is not an employer, joint employer, co-employer, labor broker, staffing agency, or employment intermediary under federal, state, or local law, including but not limited to the FLSA, NLRA, the NLRB’s 2023 Joint Employer Rule, or predictive scheduling laws. Customer retains exclusive responsibility for hiring, firing, supervision, payroll, benefits, tax withholding, compliance, discipline, training, and workplace safety.

  1. Scheduling Is Solely Between Employer and Employee

Ando does not issue, approve, finalize, control, modify, or supervise employee schedules. All scheduling decisions are made solely between Employers and their employees. Forecasting or schedule output from Ando is non-binding. Employers must evaluate, approve, and distribute schedules themselves.

  1. Forecasting and AI Output

AI-driven forecasts or recommendations (“AI Output”) are informational only and do not constitute guarantees of staffing needs, labor costs, business outcomes, or compliance. Employers remain responsible for evaluating AI Output.

  1. No Cross-Employer Coordination

Ando does not coordinate schedules, workers, hours, or operational decisions across Employers. Employers do not gain visibility into other Employers' data, workers, or decisions. Worker availability matching does not create inter-employer coordination.

  1. Data Governance; Privacy; Security

Ando processes Customer Data and Worker Data solely to provide and improve Services. Ando maintains SOC 2–aligned security practices including encryption, access control, and monitoring. Employers are responsible for lawful data submission. Aggregated data may be used for system improvement.

  1. Access; Authorized Users; Conduct

Employers must ensure that only authorized personnel access the Services. Unauthorized access, credential sharing, reverse engineering, data scraping, or security interference may result in termination.

  1. Third-Party Integrations

The Services may integrate with POS systems, payroll providers, HRIS systems, or other third-party tools. Ando is not responsible for third-party systems or legal compliance. Employers assume responsibility for all third-party connections.

  1. Fees and Billing

Fees for Services are documented in an order form or separate agreement. Fees are non-refundable unless stated otherwise. Ando may suspend Services for non-payment.

  1. Confidentiality

Each party must protect the other's confidential information with reasonable care. Confidential information includes algorithms, models, source code, business plans, Customer Data, and Worker Data.

  1. Intellectual Property

Ando retains all rights to its platform, models, algorithms, documentation, and intellectual property. Employers receive a limited license to use the Services for internal purposes.

  1. Indemnification

Employer agrees to indemnify and hold harmless Ando from claims arising from employment decisions, wage compliance, HR practices, misuse of Services, or Customer Data, except for Ando’s gross negligence or willful misconduct.

  1. Limitation of Liability

Ando is not liable for indirect, incidental, consequential, special, or punitive damages. Ando’s total liability shall not exceed the fees paid in the previous twelve (12) months.

  1. Arbitration; Class Action Waiver

All disputes will be resolved via binding arbitration under the FAA and AAA Commercial Rules. No class or representative actions are permitted. Arbitration shall occur in San Francisco, California.

  1. Governing Law; Venue

These Terms are governed by Delaware law. Disputes not subject to arbitration shall be resolved exclusively in San Francisco County, California.

  1. Modifications

Ando may update these Terms periodically. Continued use of Services constitutes acceptance of updated Terms.

  1. Contact Information

For legal inquiries, email legal@ando.work.